Because of delays in new enrollees receiving confirmation of their coverage, the deadlines for Anthem and Kaiser Permanente monthly premiums were extended . It is nice to see the health insurance companies recognizing their mistakes and making amends that are fair to all consumers.
Deadlines for Anthem and Kaiser Permanente monthly premiums extended
Earlier this month, Covered California extended until Jan. 15 the deadline for consumers to pay their first month’s premium through the exchange. By the end of last month, about 400,000 individuals signed up for health coverage through Covered California, overwhelming the exchange’s website and call centers.
The exchange’s 11 participating health insurers agreed to extend the payment deadline to Jan. 15 to make it easier for individuals to pay their first round of premiums (California Healthline, 1/6).
Jan. 15 is also the deadline for individuals to enroll in coverage through the exchange that begins Feb. 1.
Details of Anthem, Kaiser Extensions
On Tuesday, Anthem said it will extend its payment deadline to Jan. 31 for consumers who purchased coverage that began Jan. 1.
In addition, Kaiser said it will extend its payment deadline by one week, to Jan. 22.
Chris Stenrud, a Kaiser spokesperson, said the company decided to extend the deadline in order to give consumers more time to receive and pay their invoices.
Meanwhile, Blue Shield of California spokesperson Steve Shivinsky said the insurer opted not to extend its payment deadline because most of its enrollees have already paid their first month’s premium(read more here)
There seems to be a vast amount of confusion over the processing of new applications which was the reason for the change in deadlines for Anthem and Kaiser Permanente monthly premiums. The need was widespread, not just a few cases here and there, which led to the eventual decision to extend the time frame for payments. Some were reporting that they received their ID cards but never received a new invoice for payment. Thankfully, these giants of insurance in the industry recognized this problem in time, and did right by the consumers. It is nice to see the right actions take place for once.